Policy
During your reservation process if you chose to be protected by Peek Protect for your reservation, then simply follow the link for cancelations in your confirmation email. Peek will issue you your protected amount, and cancel your Adventure for you. If you did not opt in to the insurance AOA can still assist you with a cancelation. We can offer you a code that acts as store credit or reschedule your Adventure for another time. Understand that this policy is only good up to 24 hours in Advance. Anything inside the 24 hour period prior to your scheduled Adventure unfortunately is locked into our calendar. If you are late for your pre-booked time slot we will do our best to move your trip to another time slot or a shorter trip. However, if you are not present prior to the last departure for the shortest available trip; your booking will be considered complete.
Needing to cancel through your Peek Protect? Just fill out the cancellation web form in the Peek Protect email you received after making your reservation. For any additional questions or concerns contact Spot Support.
Email: spot@getspot.com
Contact Page & Chat Support: Peek Protect/Spot Insurance